Sensa Support
How to Reach Us
If you have a question about the app, something is not working as expected, or you would like to share a suggestion — please get in touch.
Email: support.sensa@gigolaev.com
We reply within a few business days. You are welcome to write in English, Russian or Georgian.
Questions about personal data, exporting your entries, or account deletion are best sent to a separate address: privacy.sensa@gigolaev.com.
What to Include
To help us sort it out faster, please include:
- your device model and iOS version;
- the app version — you will find it under Settings → About Sensa;
- what happened and what you were doing beforehand;
- a screenshot, if the problem is visible on screen.
Common Questions
Where do I find the app version
Open Settings → About Sensa. The version and build number are shown there — they tell us exactly which release you are using.
I forgot my password
On the sign-in screen, choose password recovery and enter the address your account is registered to. We will send you an email with a link to set a new password.
Why are my photos missing on another device
Photos and your profile picture are kept only on the device where you added them: they are never uploaded to the cloud and never synchronised. Entry text, mood, emotions and coping cards do synchronise between devices when you are signed in. See the Privacy Policy for details.
How do I delete my account
You can delete your account in the profile settings. This cannot be undone: local data is wiped from the device immediately, and a server function removes your entire section of the database along with entries, coping cards, practice history and settings.
Legal Documents
Sensa Is Not an Emergency Service
Sensa is intended for self-reflection and does not replace medical care, diagnosis, or psychotherapy. We do not provide mental health consultations over email.
If you are experiencing acute distress or a crisis, please contact a psychotherapist, psychiatrist, or family doctor. In life-threatening situations, call the emergency service in your region. Emergency numbers for your country are available in the app under Settings → Help.